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    Status Update

    HomeArchive by Category "Status Update"
    Outage Resolved
    22 Sep
    Status Update

    Resolved – Internet Outage

    Posted by WDSupport
    22/09/2025
    The outage affecting a subset of our fixed wireless and cable internet customers has now been resolved. If you are still experiencing a...
    Continue reading
    Outage Notice
    22 Sep
    Status Update

    Internet Outage

    Posted by WDRebecca
    22/09/2025
    We are currently experiencing an internet outage due to a vehicle accident that affected our partner’s power supply. Our team, along wi...
    Continue reading
    Outage Notice
    26 Aug
    Status Update

    Fixed Wireless and Cable Internet Outage – Cottam, Essex, Belle River

    Posted by WDSupport
    25/09/2025
    A subset of fixed wireless and cable internet customers in the Belle River, Essex, and Cottam areas are impacted by an outage caused by...
    Continue reading
    Outage Resolved
    19 Aug
    Status Update

    Cable Internet Outage – Leamington

    Posted by WDSupport
    19/08/2025
    The service outage affecting cable internet customers in the Leamington area has now been resolved. If you are still experiencing any i...
    Continue reading
    WaveDirect StatusUpdate
    19 Aug
    Status Update

    Cable Internet Outage – Leamington

    Posted by WDSupport
    19/08/2025
    Our network partners have advised that the necessary work is taking longer than anticipated, and now expect to have service restored by...
    Continue reading
    Outage Notice
    19 Aug
    Status Update

    Cable Internet Outage – Leamington

    Posted by WDSupport
    19/08/2025
    A subset of cable internet customers in the Leamington area are impacted by an outage today. Our network partners are working hard to r...
    Continue reading
    Outage Resolved
    22 Jul
    Status Update

    Resolved – Cable Internet Outage – Essex

    Posted by WDSupport
    22/07/2025
    The service outage affecting cable internet customers in the Essex area has now been resolved. If you are still experiencing any issues...
    Continue reading
    WaveDirect StatusUpdate
    22 Jul
    Status Update

    Cable Internet Outage – Essex

    Posted by WDSupport
    22/07/2025
    A small subset of cable internet customers in the Essex area are impacted by an outage caused by a fibre cut. Our network partner is ac...
    Continue reading
    Outage Notice
    22 Jul
    Status Update

    Cable Internet Outage – Essex

    Posted by WDSupport
    22/07/2025
    A small subset of cable internet customers in the Essex area are impacted by an outage. Our network partner is actively working to reso...
    Continue reading
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    158 Erie Street North
    Leamington, Ontario

    519-737-9283

    Local Sales Hours

    Monday to Thursday
    8:30 AM to 6:00 PM EST
    (By Appt. only between 5-6 PM)

    Fridays
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    Local Support Hours

    Monday to Friday
    8:00 AM to 7:00 PM EST

    Saturdays
    10:00 AM to 1:30 PM EST

    24/7 after-hours support is available.
    Closed all major holidays.

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    Contact Us

    • Wd Cursor Light 158 Erie Street North Leamington, Ontario
    • Wd Phone Light Phone: 519-737-9283

    Local Sales Hours

    Monday to Thursday
    8:30 AM to 6:00 PM EST
    (By Appt. only between 5:00-6:00PM)

    Fridays
    8:30 AM to 5:00 PM EST

    Local Support Hours

    Monday to Friday
    8:00 AM to 7:00 PM EST

    Saturdays
    10:00 AM to 2:00 PM EST

    24/7 after-hours support is available.
    Closed all major holidays.

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