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Residential Phone (VoIP)
No contracts – just clear, dependable phone service.
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*Phone adapter provided by WaveDirect. Phone Service is not available to seasonal customers.
WaveDirect Phone Services?
Unlimited Calling*
Enjoy unlimited calling to Canada and the United States* with no per-minute charges, overage fees, or surprise costs. One simple monthly price covers all your everyday calling needs.
No Contracts
Offered on a month-to-month basis with no long-term commitment. You stay in control of your service, with the flexibility to make changes anytime.
Bundle & Save
VoIP can be purchased as a standalone service, or you can save $5 per month when you bundle it with WaveDirect Internet.
Simple Integration
VoIP works with your existing handset and our 3-Step setup makes getting connected a breeze!
Crystal-Clear Quality
Using enterprise-grade VoIP technology, we provide clear, stable audio quality designed for everyday home and business use.
Number Porting
Easily transfer your current phone number or request a new one when you sign up. Our team handles the process to ensure a smooth and hassle-free transition.
Why Choose VoIP for your Home Phone
WaveDirect’s Residential Phone (VoIP) offers a reliable and affordable alternative to traditional home phone service. By using your internet connection, VoIP delivers clear voice quality and modern calling features without the higher costs or long-term commitments of legacy phone lines.
With unlimited Canada and U.S. calling* included, VoIP helps households avoid per-minute charges and unexpected fees, making monthly phone costs easier to manage. The service works well for everyday calling, keeping in touch with family, and supporting households that still rely on a dependable home phone.
VoIP also provides helpful features such as voicemail, call forwarding, and caller ID, helping you stay connected even when you’re away from home. WaveDirect’s VoIP delivers consistent call quality and dependable service you can rely on.
VoIP (Voice over Internet Protocol) phone service works differently than traditional landline telephone service. Because of this, 9-1-1 emergency calling has important limitations.
Please read the following carefully:
- VoIP 9-1-1 service is not the same as traditional landline 9-1-1.
- Your 9-1-1 call may be routed through a third-party emergency call centre instead of directly to your local emergency response centre.
- The emergency operator may not automatically receive your name, phone number, or exact physical location.
- You may be required to verbally provide your address and call-back number to the emergency operator.
- If you are unable to speak, emergency responders may be sent to the last address on file, which may be incorrect.
- You are responsible for keeping your emergency service address accurate and up to date at all times.
If you move your VoIP device or use the service from a different location, 9-1-1 service may not work correctly until your address is updated. - VoIP 9-1-1 service will not work during power failures, Internet outages, network congestion, or service interruptions.
- 9-1-1 service will not be available if your account is suspended or disconnected, including for non-payment.
- Call connection times for 9-1-1 may be longer than traditional phone services.
- You should always keep an alternative method of contacting emergency services available (such as a mobile phone).
- Business or multi-extension services may only register one main address and phone number for 9-1-1 purposes.
- VoIP 9-1-1 services are provided on a best-effort basis, and availability cannot be guaranteed.
Our plan includes unlimited calling within Canada and the continental United States.
This allows you to make and receive calls across most of North America without per-minute charges, subject to the exclusions listed below.
Yes. The Canada & U.S. plan does not include calls to the following areas:
Canada Exclusions:
- Yukon
- Northwest Territories
- Nunavut
United States & Territories Exclusions:
- Alaska
- Hawaii
- Puerto Rico
- U.S. Virgin Islands
- Guam
- American Samoa
- Northern Mariana Islands
Calls to these regions are not included in the unlimited Canada/U.S. plan. However, calls to these destinations will still complete and will be billed at applicable long-distance (LD) rates.
Click here to view the full Call Exclusions & Long Distance List
International calling outside of Canada and the continental United States is generally not included.
There may be select countries that are accessible and not blocked under our international restrictions. Available destinations are subject to change.
Please contact us if you require international calling so we can confirm availability and applicable rates.
Click here to view the full Call Exclusions & Long Distance List
We provide a Cisco ATA 191 adapter, which is required to use our VoIP service.
You will need to provide:
A traditional corded or cordless home phone with a standard RJ11 cable.
The ATA connects to your modem or router, and your phone plugs directly into the ATA. No special VoIP phone is required.
Setup Guide:
Click to enlarge.
