Important Facts About VoIP 9-1-1 Service
VoIP (Voice over Internet Protocol) phone service works differently than traditional landline telephone service. Because of this, 9-1-1 emergency calling has important limitations.
Please read the following carefully:
- VoIP 9-1-1 service is not the same as traditional landline 9-1-1.
- Your 9-1-1 call may be routed through a third-party emergency call centre instead of directly to your local emergency response centre.
- The emergency operator may not automatically receive your name, phone number, or exact physical location.
- You may be required to verbally provide your address and call-back number to the emergency operator.
- If you are unable to speak, emergency responders may be sent to the last address on file, which may be incorrect.
- You are responsible for keeping your emergency service address accurate and up to date at all times.
- If you move your VoIP device or use the service from a different location, 9-1-1 service may not work correctly until your address is updated.
- VoIP 9-1-1 service will not work during power failures, Internet outages, network congestion, or service interruptions.
- 9-1-1 service will not be available if your account is suspended or disconnected, including for non-payment.
- Call connection times for 9-1-1 may be longer than traditional phone services.
- You should always keep an alternative method of contacting emergency services available (such as a mobile phone).
- Business or multi-extension services may only register one main address and phone number for 9-1-1 purposes.
- VoIP 9-1-1 services are provided on a best-effort basis, and availability cannot be guaranteed.
Click here to review the Terms & Conditions 
![](https://wavedirect.net/wp-content/uploads/2025/02/cropped-Wave.png"){kind=small}
