![](https://wavedirect.net/wp-content/uploads/2025/02/cropped-Wave.png"){kind=small}
Service Outage Affecting Cable and Fiber Internet Customers – Resolved
Our team has completed the necessary work, and service has been fully restored.
If you are still without service, please try rebooting your router. If the issue persists, contact our Tech Support department at 519-737-9283 (Option 2).
We appreciate your patience and understanding as we worked to resolve this issue.
Previous Status Updates
Service Outage Affecting Cable and Fiber Internet Customers
We are currently experiencing a service outage affecting Fiber and Cable internet services throughout our coverage area. Our team is actively investigating the issue and will work diligently to restore service as quickly as possible. We appreciate your patience and understanding as we work to resolve this matter.
Outage Resolved – Cedar Island, Kingsville
Our team and service partner have completed the necessary repairs, and service has been fully restored.
If you are still without service, please try rebooting your router. If the issue persists, contact our Tech Support department at 519-737-9283 (Option 2).
We appreciate your patience and understanding as we worked to resolve this...
Service Outage Update – Cedar Island, Kingsville
We've identified the cause of the current outage: a fibre line was accidentally cut due to nearby construction.
Our team, along with our service partner, is working urgently to repair the damaged conduit and restore the line. The repair process may take a few hours.
We sincerely appreciate your patience and understanding as we work...
Service Outage Affecting Cedar Island area of Kingsville
We are currently experiencing a service outage affecting our Fibre and Wireless services in the Cedar Island area of Kingsville. Our team is actively investigating the issue and will work diligently to restore service as quickly as possible. We appreciate your patience and understanding as we work to resolve this matter.
